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AudioSense®

Award-Winning Innovation: AudioSense®
Let Every Call Tell a Story

Our flagship product, AudioSense®, stands at the intersection of voice intelligence, customer experience, and automation. Winner of the P@SHA Award 2023 for Best in Artificial Intelligence, AudioSense® is a transformative tool built to revolutionize call center quality assurance using AI-powered voice analytics. 

With the ability to process  over 1,000 calls per day, AudioSense® boosts review efficiency by 25 times, significantly reducing manual efforts and enabling proactive service improvements.

Key Features

  • Real-time call transcription and sentiment detection
  • Agent soft skill and behavior evaluation (15+ KPIs)
  • Customizable dashboards for call center QA
  • Language and dialect recognition (supports Urdu & English)
  • Noise reduction for accurate analysis in busy environments
  • Cloud and on-premise deployment options

Use Case & Measurable Impact

In a live call center deployment, AudioSense® transformed traditional quality assurance by automating analysis across thousands of interactions per day.

Previously:
A single QA Executive could effectively review around ~40 calls/day
(120 minutes).
Now:
With AudioSense®, Over 1,000 calls/day are processed, equating to over 3,000 minutes of audio—25x more efficient.
Agent-level insights:

The system evaluates ~5 calls per agent daily, providing structured, performance-based insights.

Use Case & Measurable Impact

In a live call center deployment, AudioSense® transformed traditional quality assurance by automating analysis across thousands of interactions per day.

Previously:

 A single QA Executive could review ~40 calls/day (120 minutes)

Now:

With AudioSense®, Over 1,000 calls/day are processed, equating to over 3,000 minutes of audio—25x more efficient

Agent-level insights:

The system evaluates ~5 calls per agent daily, providing structured, performance-based insights

Issue detection

In a batch of around 10,000 calls, AudioSense® flagged:

30 call
with quality concerns

20% with missing greetings

18% with
closing
issues

1% with over 30 seconds of silence

2%
overlapping conflict

30 call with quality concerns

20% with missing greetings

18% with closing issues

1% with over 30 seconds of silence

2% overlapping conflict

QA Executives used this data to prioritize intervention. They manually reviewed ~20% of flagged calls and verified critical insights. As a result, 68 agents were counseled, directly improving service standards and performance consistency.

Why Choose AudioSense

Convert voice data into measurable insight with award-winning AI that enhances call center efficiency, agent productivity, and customer satisfaction—25x faster than manual review.